Custom Order for Romulo Vela

Exchanges

• Eligibility: Items must be returned within 14 days, in original condition, unworn, with tags and packaging, and include proof of purchase.
• Process: Contact us at info@99percenthandmade.com to request an exchange. Return shipping costs are the buyer’s responsibility.
• Address for Returns: [Insert Address]
• Note: Returns without prior request are not accepted.

Damages and Issues

• Report defective or incorrect items immediately upon receipt to info@99percenthandmade.com for resolution.

Non-Returnable Items

• Exclusions: Custom products, perishable goods, hazardous materials, sale items, and gift cards cannot be returned.

European Union

• EU customers have the right to return items within 14 days without justification, under the same conditions as above.

Refunds

• Policy: We offer exchanges only; refunds are not provided. For any issues beyond 15 business days, contact us at info@99percenthandmade.com.