FREQUENTLY ASKED QUESTIONS
When will my item arrive?
Our all products are handmade, After you purchase , we will start to make. Therefore You can calculate Maximum 10 day for making process, 10 day for delivery. Totally maximum 20 day.
Can I customize or personalize my item ?
Yes You can customize every little part of your product. All products are handmade (without vintage rugs).
Is your website is secure ? How can I pay?
Our main payment provider is stripe. You can order with confidence.
Is there any guarantee for your Items ?
Yes.
Can I exchange my item ?
If you don't use it and not customize for you, Yes.
What do I do if the product is lost during international shipping? Is this safe ?
- We ship your products by FEDEX, DHL, UPS and TNT
- If your product is lost anyway. Rest assured, we can send you a new product for free again.
